ibis Rotherham East - (M18 - M1) 2 نجمة

ملاحظة أراء العملاء (رأي ALL) 4.1/5 166 أراء

نضمن لكأفضل سعر
ibis Rotherham East - (M18 - M1) - Image 1
ibis Rotherham East - (M18 - M1) - Image 2
ibis Rotherham East - (M18 - M1) - Image 3
ibis Rotherham East - (M18 - M1) - Image 4
Moorhead way, Bramley, na, S66 1YY ROTHERHAM, United Kingdom

الوصف

خدمات الفندق الإضافية

  • Free on-site parking for all hotel guests. Large carpark with CCTV in operation and APR camera

  • Pet-friendly hotel, with on-site facilities. Your treasured pet is welcome in most areas.

  • 4 fully-equipped meeting rooms which can accommodate 6 -25 delegates in the larger sized rooms

  • Restaurant is open 6pm - 10pm* serves 24 hour snacks also. Prices to suit most budgets.

  • 4 x electric Car charging points with parking spaces. CCTV in operation 24/7. ANPR cameras.

الإقامات المتوفرة لدينا

موقع الفندق

ibis Rotherham East - (M18 - M1)

Moorhead way, Bramley, na
S66 1YY ROTHERHAM
United Kingdom

نظام تحديد المواقع العالمي (GPS):53.4226, -1.25433

الهاتف
فاكس +44 1709 730444

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • نرحب بالحيوانات
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

FOGGS

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.1/5  166 أراء

تقييم TripAdvisor  4.0/5  755 أراء

What a shocker. Avoid

ملاحظة Tripadvisor 1.0/5

908DavidG تقييم TripAdvisor المعتمد

I stay in hotels over 100 nights per year. I visit the area frequently from the U S to see family but this was my first and last stay at this hotel. My room was the worst I have encountered in over 20 years and was really a dump. Shame on Ibis and Accor. Other ibis hotels in the region are good. Just close this down and refurbish and you will be good moving forward as in a good location.

Thank you for taking the time to share your feedback. I am deeply sorry to hear about your disappointing experience at our hotel. Given your extensive experience with hotels, your feedback is particularly concerning, and it underscores the need for us to enhance our facilities and services. Please know that we are committed to ongoing refurbishments and improvements to address areas that do not meet our standards or the expectations of our guests. We continuously assess and update our facilities to ensure that each guest has a comfortable and enjoyable stay. While a complete closure for refurbishment is not in our plans, we are dedicated to making necessary upgrades regularly. I sincerely apologize that your room was not up to the standard you should expect from us. We take your comments seriously and will use them to guide our improvement efforts. Although you've indicated this might be your last stay with us, I hope you will consider giving us another opportunity to prove our commitment to your comfort and satisfaction. Please feel free to reach out directly if you wish to discuss this further or have any more suggestions.

Quality service and friendly staff

ملاحظة Tripadvisor 5.0/5

dmX7144ZO تقييم TripAdvisor المعتمد

Excellent facilities Very friendly staff Special thanks to carol team leader for her service and friendly nature Appreciated!

Avoid if you are disabled!

ملاحظة Tripadvisor 1.0/5

Curiosity21238826295 تقييم TripAdvisor المعتمد

Avoid if you are disabled. My niece was told she was not allowed to have her mobility aid in her room and as a result was unable to leave her room. Her assistance dog was forbidden from being in the areas where food was served despite assistance dogs being legally allowed to accompany their users! The staff member's attitude was shocking. Rude, dismissive and unhelpful. My niece was left feeling humiliated and vulnerable. It was truly shocking. I would give minus stars if it was possible. Urgent staff training on disability discrimination is needed here.

I am deeply troubled and sincerely sorry to read about the experience your niece had at our hotel. This is certainly not the level of service or understanding that we strive to provide, and it is clear we have failed significantly in this instance. I apologize unreservedly for the way your niece was treated, the misinformation provided regarding her mobility aid and assistance dog, and any distress this caused her. Please be assured, we take this feedback very seriously. We are committed to providing a welcoming and accessible environment for all guests, including those with disabilities. I will personally ensure that all staff undergo comprehensive training to better understand and adhere to the legal rights of guests with assistance needs and to improve our overall approach to hospitality and inclusivity. Again, I am very sorry for what has occurred. I would appreciate the opportunity to speak with you or your niece directly to address this matter thoroughly and to discuss how we can make amends. We are committed to ensuring this does not happen again and to restoring your faith in our hotel. Warm regards,

Poor customer service / can't be bothered attitude

ملاحظة Tripadvisor 1.0/5

Blackchicken14 Couples - تقييم TripAdvisor المعتمد

On arrival we were given 2 key cards. None worked, so we had to go back down to reception. They returned with us to show us how it worked. It took 6 attempts for them to be able to enter the room. Clearly there was a problem with the key card system for the room, but it hadn't been fixed. The wash room smelled strongly of sewage. It was clean but the smell was coming from somewhere and was very unpleasant. We ordered drinks and were informed that the bar closed at 11.30pm, so may not be open on our return. We asked if we would be able to buy water after the bar had closed. We were informed that we wouldn't due to 'licensing laws.' That is untrue, as licensing legislation deals with the sale of alcohol, not water and soft drinks. It may be that it was because the tills were closed at that point, but if that is the case they should just state this. The staff member did say however that whoever was on reception would be able to give us a jug of iced water. Of course, when we returned after attending our function and asked for a jug of water, explaining what we had been told, the person on reception looked blankly at us and said that they could not do this for us. Finally, at around 9.30am we were woken by house keeping trying to enter our room, with the broken key card entry, eventually getting in after several attempts to find us still in bed. We did not have a 'do not disturb' sign to put on our door. Overall the hotel was clean, but it fell down on the poor customer service on every occasion, with a 'can't be bothered' attitude and everything was too much trouble. Disappointing ☹️

I am very sorry to hear about the multiple issues you encountered during your stay with us. It’s clear from your description that we did not deliver the level of service or the quality experience that we strive for. Please accept my sincere apologies for the inconveniences you faced, particularly with the key cards, the misleading information about our services, and the early disturbance by our housekeeping team. Regarding the key card issue, it is evident that this should have been addressed and resolved immediately to avoid such frustration. Additionally, the situation with the unpleasant odor in the washroom is concerning, and I will ensure our maintenance team investigates and resolves the underlying issue promptly. I also apologize for the confusion over the availability of water outside bar hours. We aim to provide clear and accurate information to all our guests, and it seems we fell short in this instance. I will address this with our staff to ensure better communication in the future. Lastly, I'm sorry that our housekeeping team disturbed you in the morning. We will remind our staff to check more carefully before attempting to enter rooms, especially early in the day, and ensure 'Do Not Disturb' signs are readily available to all guests. Thank you for bringing these matters to my attention. We truly value your feedback as it helps us improve. I hope we have another opportunity to show you the high standard of hospitality we aim to provide. Please feel free to contact me directly if you would like to discuss this further. Warm regards,

Lovely reception staff.

ملاحظة Tripadvisor 5.0/5

Eva083 تقييم TripAdvisor المعتمد

I only stayed one night but was welcomed by Debbie and Corrina when I arrived with such a friendly welcome. I liked that they point to the room number on the room key holder because I was a single female traveller rather than announce in reception what room I was staying in. I didn’t stay for breakfast and left early the following day.

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

  • 53 أراء 9.2/10 الموقع
  • 162 أراء 5.8/10 الغرفة
  • 176 أراء 9.3/10 الخدمة
  • 75 أراء 4.7/10 مستوى النظافة
  • 49 أراء 6.8/10 الإفطار

مشغّل بواسطة Trustyou

منشآتنا الأخرى القريبة

جميع فنادقنا في Rotherham

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.